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Shipping Policy

Orders are fulfilled within 24 hours -- subject to the cut off times below. Items can arrive to you with in 1 business day depending to where the items ship. There are two broad types of shipments parcel and LTL. Most items go with parcel. You will see an estimated ETA at checkout for parcel shipments. Heavy times, such as boilers and water heaters go with LTL. 

Cut-off Times

  • Parcel shipments ship out the same day if ordered before 2:00 pm EST. 
  • LTL shipments ship out the same day if ordered before 12:00 pm EST.*
  • On Friday, all items ship the same day only if ordered before 11:00 am EST. 

*Water heaters taller than 70 inches may take 2-5 business days to ship out.

 

Shipping Destinations

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Attention Tristate Residents

We may be able to deliver to you on the same day you placed an order. Please reach out to us to see if this applies to your zip code area.

Additional information

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please note that we reserve the right to adjust the shipping cost before the freight leaving our facility. If we need to adjust the price of shipping we will contact you and only ship if you agree with the adjustment.

Although we work diligently that the LTL shipping quotes should be as accurate as possible, we reserve the right to update you about a change in the shipping cost prior to the item being shipped out.

For LTL shipments, if you choose to decline delivery or cancel the order, you are responsible for the delivery and return shipment cost. This applies once the order was shipped out from our New York shipping facility. Once we get back the item we will inspect it and refund you accordingly.

For tubs and some other LTL items please call us to get an accurate shipping quote.

Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.